Wing Hong Limited ships women’s shoes to addresses within the regions we serve. Shipping costs are calculated at checkout based on the destination and the selected shipping method. Orders are processed and prepared for shipment. Delivery times vary depending on the destination and the shipping carrier. Tracking information is provided for all shipments. International shipments may be subject to customs duties and taxes, which are the responsibility of the buyer.
The website does not ship to post office boxes for any carrier. The website reserves the right to use alternative carriers to ensure delivery. Shipping confirmation is sent via email once the order has left our facility. The website is not responsible for incorrect addresses provided by the buyer. The buyer must provide a complete and accurate shipping address.
Orders are processed on business days. The website does not process orders on weekends or holidays. Once an order is placed, you will receive a confirmation email. A second email with tracking information is sent when the order ships. The website reserves the right to cancel any order for any reason. If an order is canceled, a full refund is issued to the original payment method.
Processing times may be extended during peak periods. The website does not guarantee same-day processing. Orders with incomplete or incorrect information may be delayed. The buyer is responsible for providing accurate order details.
The website offers standard shipping and expedited shipping options. The available methods are displayed at checkout. Delivery times vary based on the destination and the selected method. The website does not guarantee specific delivery dates. Delivery delays may occur due to carrier issues, weather, or customs. The website is not responsible for delays caused by factors outside its control.
The website does not offer in-store pickup. The website does not have physical retail locations for order pickup. All orders are shipped to the address provided by the buyer.
The website ships to international destinations where service is available. International customers are responsible for all customs duties, taxes, and fees. The website does not calculate these charges at checkout. The website is not responsible for packages held or seized by customs. International delivery times vary significantly.
International returns are subject to the same return policy. The buyer bears all return shipping costs for international returns. The buyer is responsible for any customs fees on returned items.
The website offers a strict 14-day no-reason refund policy. You may return any eligible item within 14 days of receipt for a refund. No reason is required for the return. Eligible items must be unused and in original packaging. The buyer completely bears the return shipping costs.
To initiate a return, the recipient must be Wing Hong Limited, the contact phone is +852 9133 0084, and the specific return address is 2/F, Fanling Town Centre, 18 Fanling Station Road, Fanling.
The website does not accept returns after 14 days from receipt. The website does not accept returns for items that are not in original condition. The website does not accept returns for items that have been worn or altered.
To be eligible for a return, the item must be unused and in original packaging. The item must include all original tags and accessories. The item must be returned within 14 days of receipt. The website does not accept returns for items that are damaged after receipt or that show signs of wear. The website reserves the right to deny any return that does not meet these conditions.
The buyer completely bears the return shipping costs. The website does not provide prepaid return labels. The buyer must choose a shipping method that provides tracking. The website is not responsible for returns lost in transit. The buyer must retain the tracking number until the refund is processed.
The buyer must ship the return to the address provided by the website. The buyer must include the return authorization number inside the package. The website does not reimburse return shipping costs.
Step 1: Contact customer service at [email protected] to request a return authorization. Provide your order number and the item you wish to return.
Step 2: Pack the item securely in its original packaging. Include all accessories and tags.
Step 3: Write the return authorization number on the outside of the package.
Step 4: Ship the package to the return address provided. The buyer pays all return shipping costs.
Step 5: Once the returned item is received and inspected, the website will process the refund if the item meets the eligibility criteria.
Step 6: The website will send an email confirmation when the refund is issued. The refund will be sent to the original payment method.
Refunds are processed within at least 14 days after the returned item is received. The refund arrival time is at least 14 days. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Refunds are issued to the original payment method. No restocking fee is applied.
The website does not issue refunds for shipping costs. The website does not issue refunds for return shipping costs. The website does not issue refunds for items that are not eligible for return.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after 7 days will not be accepted. To submit a claim, contact [email protected] with photographs of the damage or defect and your order number.
The website will review the claim and may request additional information. If the claim is approved, the website will provide instructions for return or replacement. The website may cover return shipping for approved damaged or defective claims.
For questions about shipping or returns, contact Wing Hong Limited at [email protected], phone +852 9133 0084, or visit tjfghighheels.com. The mailing address is 2/F, Fanling Town Centre, 18 Fanling Station Road, Fanling.
About Our Store
Welcome to our store, where we pride ourselves on provuding exceptional products and unparalleled customer service our store style, and innovation
Company: Wing Hong Limited
Address: 2/F, Fanling Town Centre, 18 Fanling Station Road, Fanling
Phone：+852 9133 0084
E-mail: [email protected]
